Refund policy

Return Policy

Thank you for shopping with Velocity!

We want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn, unwashed, and unused
Have all original tags attached
Be in its original packaging
Include the original receipt or proof of purchase

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return.

To start a return, please email us at orders@velocitynewport.com with your order number and reason for the return.

If your return is approved, we'll provide instructions on how and where to send your item.

Items returned without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of:

A damaged or defective item
An incorrect item sent by Velocity

If the return is due to our error, we will provide a prepaid return shipping label.

Please note that original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at orders@velocitynewport.com so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

Sale or clearance items
Gift cards
Personalized or custom-made products
Perishable goods (such as food, flowers, or plants)
Personal care products
Hazardous materials, flammable liquids, or gases

If you have questions about whether an item is eligible for return, please contact us before making your purchase.

Exchanges

We do not process direct exchanges.

If you would like a different size, color, or item, simply request a return for your original purchase. Once your return has been approved, you may place a new order for the item you'd like.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds are issued to your original payment method. Refunds are typically processed within 5–10 business days after your return has been received and inspected. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at orders@velocitynewport.com.